Terms and Conditions

* This English version of our Terms and Conditions has been made available for your convenience only. In case of discrepancies with the French version, the French version will have precedence.

Conditions Applicable to Online Purchases on www.procapltee.com .

Online purchases made on the Procal Ltd website are subject to the conditions of sale stipulated below. Please take time to read them attentively, as by making a purchase on the Procap Ltd website, you agree to be bound by these Conditions as well as by any amendments that Procap Ltd might make to them occasionally.

Limitation of Liability

Please note that the information presented on www.procapltee.com , reflects the data available to the company at the moment the website content was created. The information contained on the website is the best we were able to obtain on the subjects concerned. In spite of all the care employed by Procap Ltd to ensure the accuracy of the site, errors may have occurred.

There are no guarantees, expressed or implied, with respect to the Procap Ltd website and any of the information it contains. In spite of our vigilance to ensure the quality of our product displays, some actual items may vary slightly from the illustrations shown on the Procap Ltd website.

Procap Ltd reserves the right to cancel an online order at any time, without any prior notice.Targeted Clientele

The addition of an e-commerce section to www.procapltee.com aims to give exclusively to Canadian professional hairdresser’s the opportunity to enjoy the practical benefits afforded by this novel approach to shopping. Accordingly, Procap Ltd will only honour exclusively professional hairdressers in salon generated online transactions.

Creation of an Account on www.procapltee.com .

In order to make purchases on the Procap Ltd website, you must fill the registration form. After verification and acceptation, Procap Ltd will send you by e-mail a confirmation that your account is activated to access the online store. It is only possible to access your account with a unique e-mail adress and password. Using a password in no way prevents Procap Ltd its partners and its suppliers from accessing information protected by the password.

Your address and password cannot be shared. For security reasons, your login name and password must remain confidential, they must not be divulged to anyone and no other person must be allowed to use them, aside from an authorized representative of Procap Ltd. Additionally, it is essential for your password not to be obvious or easy to guess, for your password to remain secret and for it to be changed regularly. You must always terminate the connection to the website by following the proper

You are fully responsible for any use or misuse of your login name and password and any activity performed using this login name and password. You must ensure that any use of your login name and password is in keeping with the terms of this Agreement.

You must inform Procap Ltd immediately in the event that your login name or password are used without authorization, or if you know or suspect that your login name or password have been lost or stolen or that another person has found them out or that they have otherwise been compromised.

All the login names and passwords remain the property of Procap Ltd which reserves the right to cancel or suspend them at any moment, without prior notice to you or any other person, without making itself liable to you or any other person. Furthermore, under no circumstances is Procap Ltd obligated to verify the identity of the user of a login name or password.

Methods of Payment/Billing

Credit cards and Paypal are the only payment methods accepted when settling purchases online on www.procapltee.com .Please note that the email confirmation you will receive shortly after placing an order on www.procapltee.com will constitute your proof of contract with Procap Ltd. Please also note that you can view your order history at all times, once logged in to your account on www.procapltee.com .


Orders placed on www.procapltee.com will be billed at the price indicated on the site.

Procap Ltd reserves the right to modify the prices of the products sold through its website at any time, without prior notice. All the prices displayed on the Procap Ltd website are shown in Canadian Dollars.

The prices displayed on Procap Ltd do not include taxes and shipping charges.


Procap Ltd gives you the opportunity to receive your product at the address of your choice.

Procap Ltd will not ship your order until your payment transaction is successfully completed.

Shipping charges for orders under $200.00 before taxes may vary from a province to another. It may be more depending the province of delivery. Shipping delays vary according to destination. In general, the products ordered on the Procap Ltd website are delivered within 2 to 5 days following the order confirmation in large urban centers and within 3 to 10 working days in remote areas or cities located outside the Province of Québec.

Your order is subject to the delivery rules and policies of Nationex or Canada Post, shipping services used by Procap Ltd to deliver the goods ordered on its site.

Product Availability

Procap Ltd makes every effort to stock sufficient quantities of products sold through its website. However Procap Ltd cannot guarantee the availability of such products. In addition, Procap Ltd accepts no responsibility for damages resulting from inventory shortages or delivery delays.

If Procap Ltd finds itself unable to deliver the product or products you ordered on its website, you will be notified by email.

Order Cancellations

To cancel an order made through the Procap Ltd website, simply contact Customer Service within the following open day of your purchase by dialling toll free 1-800- 361-1931 from Monday to Friday, between 8:30 and 16:30 (Eastern Time). Please quote the order number mentioned in the email you have received and Procap Ltd will credit your account with the amount of that purchase at the earliest possible convenience.

Merchandise Returns

Procap Ltd accepts returns for items purchased on www.procapltee.com in the first 30 days following the purchase, under the condition that they were received defective or damaged. The total amount of the returned merchandise purchased online will be credited to the account debited at the time of purchase.

You may return merchandise in its original packaging, accompanied by a copy of the order confirmation email received at the time of purchase, to the following address:

Procap Ltd
11250, Hamon
Montreal, Qué. H3M 3A3

Upon receipt of your parcel, all merchandises are verified and will be credited on your account within 5 open days. Procap Ltd will notify you by email.

If the merchandise was in good condition at the time of delivery, you must assume all costs connected with the delivery and return.

However, if the merchandise was found to be damaged or defective at the time of delivery, or if the item received is not what you ordered, Procap Ltd will refund both the cost of the merchandise and the shipping costs.

Procap Ltd cannot be held liable for damage sustained by the merchandise while it is being returned. It is therefore in your interest to select a recognized shipping service that offers insurance.


Procap Ltd provides a replacement warranty or will grant refunds on products purchased on www.procapltee.com within the first 30 days following the purchase. This warranty only concerns defective products.

Privacy Policy

Procap Ltd collects and uses your personal information for the sole purpose of conducting its operations and will not divulge it to a third party unless it is necessary to do so in order to provide you with adequate service. Your personal information will never be divulged for the purpose of solicitation or in exchange for payment.


Should Procap Ltd be found liable pursuant to a claim by one of the clients on its website, this liability would be limited to the amount paid by the client to Procap Ltd for the purchase of products through its website.

The foregoing not withstanding, customers are entitled to all the rights granted by applicable laws and regulations and must abide by the provisions of the same laws and regulations. The laws of the Province of Québec govern the relationship between the parties. Any dispute arising from sales or credits, or from any breach of the provisions that apply to Procap Ltd online sales will fall under the jurisdiction of the Québec courts.

Force majeure

Clients who use the website understand that Procap Ltd cannot be held responsible for failure to meet its obligations, or for any damages and/or losses incurred as a result of a fortuitous event or act of God.

Customer Service Contact Information

For any question concerning the Procap Ltd website or your order, do not hesitate to contact toll free our customer service at 1-800- 361-1931, from Monday to Friday, from 8:30am to 4:30pm (Eastern  Time).

Other Matters

If any provision of this Agreement is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed to be severed from the rest of this Agreement and shall not affect the validity and enforceability of any remaining provisions.

Any rights not expressly granted by this Agreement are reserved to Procap Ltd.

This Agreement is subject to change without notice.

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